Collection and Use of Information - Terms of Confidentiality

Use of Information

Customer Contact

Usage Tracking

At GemTrove Pty Ltd (i/us/we/our), our customers are important to us, and we are committed to protecting your privacy. Our Privacy Policy outlined below sets out how we protect and use the information you provide to us when you use this website. Our Privacy Policy describes our practices in connection with information collected through our services including claim your gift, purchases, services, websites, mobile sites, other e-commerce technology including applications ("apps") and mobile telephone. When you submit your personal information to us, you are giving us your consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy. Your use of the website signifies your acceptance of these terms including any changes or updates to the Policy, if any, which may be made from time to time. Our Privacy Policy is also incorporated in our ‘Terms and Conditions’.

Situations where we may share your personal information with other trusted partners:

- If GemTrove or any of our Associates are required as per law or consider it reasonable for the purpose of compliance with law and fraud protection
- To prevent fraud or abuse
- To enforce any agreement which GemTrove has with you
- If personal information is required to be disclosed pursuant to an enforceable court order against us;
- If there is a duty to the public to disclose;
- If there is a contractual obligation to give information to a correspondent, then pursuant to such contractual obligation
- If while using trusted third-party service providers to perform certain services on our behalf, including but not limited to - shipping, payment processing, data storage/management, web hosting, web analytics, fulfilment, assembly, marketing, mailing, emailing, etc., it is required to do so, and then to your personal information would not be provided for the other purpose(s) other than the purpose(s) set forth by GemTrove.
- For your participation in special events or promotional event

GemTrove will respect the confidentiality of information acquired under the below-mentioned Terms. In general, you can browse our Website without revealing any personal information about yourself if you are merely browsing our site to become familiar with GemTrove and its products. You may access all of the public areas of our website anonymously, without registering or providing personal information.

We receive and store any personal information (whether written or oral) that you provide to us through whatever means you provide such information. We do not sell the information collected at this site or any other information we collect. Your personal information helps us to process and complete your order as well as forward special offers and uphold your account successfully. Other than your contact information like name, phone number, e-mail id, marital status, date of birth/anniversary, credit card details, address and identification documents etc., we may also collect information about your purchases, billing address, shipping address, gender, occupation, special interests or other contact information, or any other information associated with the above. Your personal information is generally collected for internal record keeping, for response to your queries/requests, to customise your shopping experience, customer service and facilitating your purchases, for improving our products/services/website, information on products and promotional efforts, and to understand your preferences, patterns and interests so as to serve you better.

Your contact information is treated as confidential and is available only to particular employees and agents who are working on your account. We do not share personally identifiable information with others. However, we may from time to time give information concerning you and any service provided under these Terms to certain associates, agents, agencies or other organisations if it is necessary to conduct business or as permitted or required by law. Also when we are required or instructed to share information about you with law enforcement officials, we may not ask for your prior permission.

We also use a range of social media channels such as Facebook and Twitter ("social media") to distribute news, announcements, promotions, deals and to address community enquiries If you submit or post comments, images, tweets, recordings or other personal content for public display on social media, that information may be available for anyone in the world to read/view/comment on. We encourage you to read the separate social media privacy policies which relate to their use. We are not responsible to you for the information handling practices of social media.

There are events where we might face issues while placing an order. In such cases, we use your contact or credit card details to contact you. We hold the right to forward messages associated with service if appropriate. We may not always collect your personal information directly from you. Sometimes we collect your personal information from:- your personal acquaintances and friends through the "Refer a Friend" promotion of our services via our Platforms and if you are the recipient of a GemTrove gift voucher, email or card. Information collected from your acquaintances and friends through our "Refer a Friend" promotion and for gift cards is limited to your email address; our Partners, where you have given our Partners your express consent to provide your personal information to us.

The Internet as such has no built-in security; however, GemTrove endeavours to protect the information we collect and maintain about you and to do that we take reasonable precautions to uphold the security, confidentiality, and integrity of the information we collect at this site. To prevent unauthorised access or disclosure of personal information, we have in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Access to all of our customer information is restricted. Only employees who need the information to perform a specific job are granted access to personally identifiable information. We use a secure server to process the information that you send to us. Before this server software (SSL) sends the information to us, it encrypts all the information you have provided. The sensitive customer data we collect has to pass through several layers of encryption and security in order to avoid unauthorised access. Your browser stores small pieces of information on your computer’s hard drive called ‘Cookies’, which collect information about your activities on other websites. You can choose to accept or decline cookies. Although most web browsers automatically accept cookies, the user can disable them by modifying the functions of browsers. This may prevent you from taking full advantage of the website.

In some instances, GemTrove may collect data through ‘Cookies’ and other monitoring technologies to enhance your browsing experience with us and to enable us to improve our services.

At GemTrove, we keep track of traffic throughout this website to oversee security and to analyse which products and services are most sought after on our website. Generally, the data we track are the features used and most popular items. We ensure that the data that we track are used only to improve our products, features and prices and to support us in our marketing plans. We also generate statistics and by monitoring the categories that are clicked into which includes the type of browsers used, type of platform, and Internet protocol (IP) addresses. The payment card processing provider for our website is PayPal, who other than for orders, repayment or fraud checks do not keep, share or make use of personally shared items for secondary purposes. The Internet as such has no built-in security; however, GemTrove endeavours to protect the information we collect and maintain about you and to do that we take reasonable precautions to uphold the security, confidentiality, and integrity of the information we collect at this site. In order to prevent unauthorised access or disclosure of personal information, we have in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Access to all of our customer information is restricted. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

We use a secure server to process the information that you send to us. Before this server software (SSL) sends the information to us, it encrypts all the information you have provided. The sensitive customer data we collect has to pass through several layers of encryption and security in order to avoid unauthorised access. Your browser stores small pieces of information on your computer’s hard drive called ‘Cookies’, which collect information about your activities on other websites. You can choose to accept or decline cookies. Although most web browsers automatically accept cookies, the user can disable them by modifying the functions of browsers. This may prevent you from taking full advantage of the website. In some instances, GemTrove may collect data through ‘Cookies’ and other monitoring technologies to enhance your browsing experience with us and to enable us to improve our services.

We use cookies for various purposes for enhancing the performance and effectiveness of our Website, to deliver our ads, improve and measure the usability, track visits from our affiliates and partners, , improve and measure the effectiveness of our marketing programs, learn how customers use our website, estimate our audience size, deliver co-branded services, and to customise your shopping experience. You are always free to decline cookies if your browser permits; although, by declining the use of cookies you may not be able to use certain features on our Website.

Our website contains links to various international institutes and private organisations and some commercial entities. These websites are not within our control and may not follow the same privacy, security, or accessibility policies. Once you link to another site, you are subject to the policies of that site, and we recommend that you carefully go through the privacy policies of all the websites you are accessing.

If you would like to access, correct, or verify your personal information, we will gladly provide you access to, correct, or verify (to the extent possible and permitted by law) any personal information we have collected about you. We may update this privacy policy at any time. If the changes affect any agreement we have with you, you may terminate the agreement by notifying us if the changes are not acceptable to you, on reasonable grounds. That may include cancelling any purchase, transaction and or gift that you have made and the refund of money to you, provided that occurs before your transaction goods/services supplied to you.

Further, if you have any queries regarding our privacy policy statement, to remove your personal information from our database or any other matter please contact us by telephone (Australia) +61396639001 or via email.