GemTrove - Diamond Quality Guarantee

When you buy your jewellery from GemTrove, you buy with confidence.

We are committed to providing the highest quality jewellery, believing that through our purchases, our customers will help drive the future of the jewellery industry. We ensure the best service and the best value for quality diamonds.

While dealing with GemTrove, the following guarantees are offered to our esteemed customers:

• Pricing Guarantee
• Certificate Guarantee
• Diamond Information Guarantee
• Authenticity Guarantee
• Money Back Guarantee

Pricing Guarantee

When making a purchase, the price of the product is one of the most important factors. We regularly check the prices of our competitors to ensure we are offering the best quality diamond at the best price. In the unlikely event that you find the same piece at a lower price elsewhere, we guarantee that we will not only match the price but also offer you a further discount of 1% on the value.

How do we do this? It’s simple: we source our diamonds directly from the manufacturer. By cutting out the traditional steps—such as diamond dealers and wholesale jewellery stores—we are able to eliminate costs at multiple points, ensuring the best possible price for you.

Diamond Certificate Guarantee

We guarantee that every diamond we sell comes with a certificate from the most trusted laboratories in the world, such as GIA and NCJV. All our diamonds undergo thorough examination and receive a detailed GIA grading report. However, you don’t just have to take our word for it—take your diamond to any certified independent jewellery appraiser, and you’ll see for yourself. Your diamond will meet our advertised colour, clarity, and carat specifications and appraise for the same or higher value. The Diamond Certificate Guarantee is a must for every transaction with us.

Origin Guarantee

Also known as COO (Certificate of Origin), this document is essential in international trade. It authenticates that the goods, in this case, our diamonds, have been fully produced, manufactured, or processed in a specific country. This ensures transparency and trust in the origin of the diamonds we sell.

Diamond Knowledge Guarantee

At GemTrove, we believe in educating our customers about diamonds and gemstones. Our website provides comprehensive information on the characteristics of diamonds and their grading system. Additionally, you can find detailed specifications for each diamond we sell, along with the source of its certificate, all available on our portal for your reference.

Money Back Guarantee

We want you to be completely satisfied with your purchase. If for any reason you are not happy with the product, we offer a 30-day return policy. You can return the item for a full refund within 30 days of your purchase. Please refer to our Return Policy for more details.