Disclaimer

This Disclaimer applies to the GemTrove website, online content, product information, educational pages, jewellery guides, diamond and gemstone information, valuation information, repair information, custom jewellery information, appointment information and all related website material published by GemTrove Pty Ltd trading as GemTrove.

By using this website, viewing our content, submitting an enquiry, booking an appointment, requesting a quote, purchasing goods or services, or relying on any information provided by GemTrove, you acknowledge and accept this Disclaimer.

Nothing in this Disclaimer excludes, restricts or modifies any rights, guarantees or remedies that cannot lawfully be excluded under Australian Consumer Law or any other applicable law.

General Information Only

The information on this website is provided for general information and customer guidance only. It is not intended to replace personalised professional advice, gemological assessment, jewellery inspection, valuation advice, insurance advice, legal advice, financial advice, investment advice or taxation advice.

Jewellery, diamonds, gemstones, precious metals, repairs, remodelling, valuation requirements and insurance matters can vary significantly depending on the individual item, purpose, condition, market, documentation and customer requirements.

Customers should contact GemTrove directly or book an appointment for advice specific to their jewellery, diamond, gemstone, repair, valuation, remodelling or custom design requirement.

Business Information

GemTrove is a Melbourne CBD jewellery store located at Suite 903/125 Swanston St, Melbourne VIC 3000. GemTrove provides custom-made jewellery, natural diamonds, lab-grown diamonds, coloured gemstones, GIA and IGI certified diamond options, jewellery repairs, jewellery remodelling and jewellery valuation services.

Customers may contact GemTrove on 0488 878 000 or by email at diamonds@gemtrove.com.au.

Accuracy of Website Information

GemTrove aims to keep website content accurate, useful and up to date. However, website information may contain typographical errors, technical errors, display issues, outdated details, pricing errors, image differences, product availability changes or other inaccuracies.

GemTrove reserves the right to correct, update, amend, remove or replace website content at any time without prior notice.

Information shown on the website should not be treated as a final quote, final valuation, final certificate, final product specification, final repair assessment or binding confirmation unless GemTrove confirms it in writing.

Product Images, Videos and CAD Renders

Product images, videos, CAD renders, sketches, gemstone images, diamond images and website photographs are provided to help customers understand the general appearance, style, design and proportions of jewellery.

Actual items may vary due to screen settings, lighting, photography, magnification, metal colour, stone colour, diamond cut, gemstone cut, hand-finishing, manufacturing tolerances and the natural characteristics of diamonds and gemstones.

CAD renders and design previews are visual guides only. Final jewellery may differ slightly because real metal, real stones, setting work, polishing and hand-finishing can create natural variation from a digital design.

Diamonds and Gemstones

Diamond and gemstone information on this website is provided as general educational guidance. Individual diamonds and gemstones can vary in colour, clarity, cut, carat weight, proportions, fluorescence, treatment, origin, durability, inclusions, appearance and value.

Natural diamonds, lab-grown diamonds, natural gemstones and lab-grown gemstones may contain identifying growth features, inclusions, colour zoning, internal features or treatment indicators. These features do not necessarily make a stone defective.

Customers should inspect stones in person where possible, review videos or 360 imaging where available, and consider independent laboratory reports where required before making a final decision.

Certificates, Reports and Laboratory Information

GemTrove may provide GIA, IGI or other recognised reports where available for selected diamonds, gemstones or jewellery items. Laboratory reports are prepared by independent third parties and reflect the laboratory’s opinion at the time of assessment.

GemTrove is not responsible for changes in third-party laboratory standards, grading opinions, report wording, online report availability, database errors, inscription visibility or delays caused by laboratories.

Where a customer requires a specific laboratory report, treatment report, origin report or updated certificate, this should be requested before purchase or before work begins.

Pricing, Quotes and Availability

Website prices, guide prices, product prices, diamond prices, gemstone prices, metal-related prices and service prices may change without notice. Pricing can be affected by supplier costs, stone availability, metal market movements, currency exchange rates, labour requirements, design complexity, certification costs and workshop requirements.

A website price or displayed guide is not a confirmed quote unless GemTrove has confirmed it in writing. GemTrove may correct pricing errors, product errors, stock errors or calculation errors before accepting or completing an order.

Diamonds, gemstones, settings, metals, findings and jewellery components are subject to availability. If an item is unavailable, GemTrove may suggest suitable alternatives.

Custom Jewellery Disclaimer

Custom-made jewellery is created based on approved design instructions, selected stones, metal preferences, customer requirements, CAD designs, practical jewellery considerations and workshop assessment.

Customers are responsible for checking all design details before approval, including ring size, spelling, engraving, stone shape, stone size, metal colour, setting style, proportions, layout and special instructions.

Once a design, quote, stone selection or order instruction is approved, changes may not be possible or may involve additional charges.

Repairs, Remodelling and Customer-Supplied Items

Jewellery repairs and remodelling can involve risk, especially where items are old, worn, thin, hollow, cracked, previously repaired, heat-sensitive, heavily included, treated, brittle or structurally weak.

GemTrove will take reasonable care when handling customer items. However, to the extent permitted by law, GemTrove is not responsible for damage caused by pre-existing weakness, hidden cracks, worn claws, fragile settings, undisclosed gemstone treatment, previous poor workmanship, brittle stones, thin metal, old solder joins or materials that are unsuitable for the requested work.

Some risks may only become visible after inspection, cleaning, stone removal, setting, heating, polishing, resizing or repair work begins.

Jewellery Valuation Disclaimer

Jewellery valuation information on this website is general only. A valuation depends on the purpose of the valuation, item condition, metal content, gemstone details, diamond details, market information, comparable replacement costs and available documentation at the time of assessment.

A valuation is not a guarantee of resale value, trade-in value, auction value, investment performance, insurance payout, claim approval or future market value.

Insurance companies, loss adjusters and claim providers may apply their own assessment processes, policy terms, replacement networks and claim conditions.

Jewellery Care Disclaimer

Jewellery care information on this website is general only. Fine jewellery should be worn and stored with care. Customers should avoid exposing jewellery to heavy impact, chemicals, chlorine, ultrasonic cleaning where unsuitable, heat, rough work, gym training, gardening, cleaning products and activities that may bend, loosen, scratch or damage jewellery.

Normal wear and tear, scratches, dents, worn claws, loose stones caused by wear, rhodium plating wear, stretched chains, damaged clasps and accidental damage are not automatically manufacturing faults.

GemTrove recommends regular professional checks for rings, claws, settings, bracelets, bangles, chains and daily-wear jewellery.

Third-Party Links and External Websites

The GemTrove website may contain links to third-party websites, payment providers, booking tools, review platforms, maps, social media pages, laboratories, suppliers, delivery providers or other external services.

These links are provided for convenience only. GemTrove does not control and is not responsible for the content, availability, policies, security, accuracy, cookies, privacy practices or performance of third-party websites or platforms.

Website Availability and Technical Issues

GemTrove does not guarantee that the website will always be available, uninterrupted, error-free, secure or free from viruses or technical issues.

GemTrove may update, suspend, change or remove website content, online tools, pages, forms, product listings or features at any time.

Customer Responsibility

Customers are responsible for making their own decisions based on their needs, budget, preferences, jewellery use, insurance requirements and personal circumstances.

Customers should ask questions before purchase, inspect products where possible, review quotes carefully, check order details, read certificates and valuation documents, and seek independent advice where needed.

No Investment or Financial Advice

GemTrove does not provide investment advice, financial advice, taxation advice or guaranteed resale advice. Any information about diamonds, gemstones, precious metals, jewellery value or market trends is general only.

Jewellery, diamonds and gemstones should not be purchased solely as an investment unless the customer has obtained suitable independent financial advice.

Limitation of Liability

To the maximum extent permitted by law, GemTrove is not liable for loss, damage, delay, cost, claim or expense arising from reliance on general website information, third-party information, product availability changes, technical issues, customer-supplied information, customer instructions, misuse, normal wear and tear, third-party services, supplier delays or events outside GemTrove’s reasonable control.

To the extent permitted by law, GemTrove is not liable for indirect, incidental, special or consequential loss, loss of opportunity, loss of profit, loss of sentimental value, delay-related loss or business interruption.

This limitation does not exclude any liability that cannot lawfully be excluded under Australian Consumer Law.

Australian Consumer Law

Nothing in this Disclaimer excludes, restricts or modifies any consumer guarantee, right or remedy that applies under Australian Consumer Law or any other law that cannot be excluded.

If goods or services supplied by GemTrove fail to meet a consumer guarantee, the customer may be entitled to a remedy in accordance with Australian Consumer Law.

Changes to This Disclaimer

GemTrove may update this Disclaimer from time to time. The version published on this page applies from the date it is published, unless stated otherwise.

Contact GemTrove

For questions about this Disclaimer, website information, custom jewellery, diamonds, gemstones, repairs, remodelling or valuations, please contact GemTrove.

GemTrove Pty Ltd
Suite 903/125 Swanston St, Melbourne VIC 3000
Phone: 0488 878 000
Email: diamonds@gemtrove.com.au
Website: https://www.gemtrove.com.au/

Contact GemTrove | Book an appointment

Frequently Asked Questions

Is the information on the GemTrove website professional advice?

No. Website information is general guidance only. It does not replace personalised gemological advice, jewellery inspection, valuation advice, insurance advice, legal advice, financial advice or investment advice.

Are product images exactly the same as the final jewellery?

Product images, videos and CAD renders are guides only. Final jewellery may vary slightly because of lighting, screen settings, stone characteristics, metal colour, hand-finishing and practical manufacturing requirements.

Are diamond and gemstone details always final on the website?

Website diamond and gemstone details are provided as accurately as possible, but final details should be confirmed through GemTrove’s written quote, invoice, certificate, laboratory report or valuation document where applicable.

Does GemTrove guarantee gemstone value or resale value?

No. GemTrove does not guarantee resale value, trade-in value, auction value, insurance payout or future market value. Market values can change and may depend on many factors.

Can GemTrove change website prices?

Yes. Website prices may change without notice due to supplier costs, stone availability, metal market movements, currency exchange rates, labour, certification costs and design complexity.

Are jewellery valuations guaranteed insurance payouts?

No. A valuation is prepared for a particular purpose and is not a guarantee of an insurance payout. Insurance companies may apply their own policy terms, assessment process and replacement conditions.

Can repair work involve risk?

Yes. Repair and remodelling work can involve risk, especially with old, worn, thin, brittle, treated or previously repaired jewellery. Some issues may only become visible after work begins.

Does this Disclaimer remove Australian Consumer Law rights?

No. Nothing in this Disclaimer excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian Consumer Law.

Should I book an appointment before relying on website information?

Yes. For important jewellery, diamond, gemstone, repair, remodelling or valuation decisions, customers should contact GemTrove or book an appointment for personalised guidance.

How can I contact GemTrove about a disclaimer question?

You can contact GemTrove by phone on 0488 878 000, email diamonds@gemtrove.com.au, or visit the contact page to arrange an appointment.