Satisfaction Guarantee

Your satisfaction is our priority, If you’re not happy with your purchase we have a 30-day window where you can return your product in its original condition.* as per our return policy.

Free Resizing

Our jewellery is as unique as you are. If you require a resize we can adjust your ring free of charge, for one time only, within the first 365 days since purchase.

Quality Lifetime Warranty

At GemTrove we carefully curate our bespoke collection to include only the highest quality jewellery. When you purchase one of our luxury items you are given a one year.

Committed Customer Support

All our jewellery experts are customer service professionals that help you every step of the way. We strive to provide you with the best in-store and online support to you.

Custom Made Jewellery

Celebrate any moment with a unique piece jewellery. Our design experts will hand craft the ultimate bespoke item to spoil yourself or your loved one. You Customised luxury item also comes with a complimentary fancy gift box.

Fast And Secure Delivery

Give the gift of beautiful jewellery wherever you are with GemTrove. We work with trusted couriers to ensure your luxury product safely arrives on time, anywhere in the world.

Certified Diamonds

All our loose diamonds and diamond jewellery come with a certificate from the Gemological Institute of America to ensure its quality. Our customer support team can guide you through the GIA certification so you can have a better understanding of the diamond you are buying.

Industry Professionals

Every member of the GemTrove family are certified and trained jewellery experts. We have established ourselves in Australia’s diamond wholesaler industry as a trustworthy brand, growing beyond the national scope and providing our excellent service overseas.

Complete Jewellery Service

Unlike other businesses, we are a comprehensive jewellery source. We are a direct dealer, manufacturer, importer and wholesaler of exceptional jewellery, gemstones and certified diamonds.

Australia Based Wholesaler and Retailer

Our company is proudly 100% Australian owned and operated. Our headquarters is in the heart of Melbourne’s CBD and is open to all visitors. Our local team is dedicated to providing all our national and international clients with high-grade jewellery and professional purchase advice.

Non-conflict Policy

At GemTrove, we understand that diamond mining has had a troubled past. We maintain ethical methods in sourcing all our diamonds, gemstones and metals. All our jewellery materials are obtained through reliable sources and in compliance with the Kimberley Process.